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Posts from the ‘Customer Satisfaction’ Category

24
Feb

A Stellar Reputation

MBW prides itself in providing top customer satisfaction. Several new initiatives have been put into place in order to ensure that every aspect of our company is modeling this  mantra. In October 2011 we started what we call our Customer CARE program.  After every job that MBW completes the customer receives a follow up customer service call asking if they were satisfied with the work that was done, and if any improvements could have been made. We have found this to be an invaluable tool for connecting with our customers as well as challenging ourselves to make sure our customer service penetrates every channel of the MBW pipeline.

Check out what people are saying about MBW!

 

Mark Beamish Waterproofing upholds the high standards of quality workmanship, professionalism and attention to detail that complement our high-quality materials.

Susan Foster | ParexLahabra, Inc.

 

I wouldn’t hesitate to use Mark Beamish Waterproofing for any of my sealant or floor staining work.  Beamish is committed to quality, budget friendly, sensitive to the requirements of a fast-track schedule, and more than willing to “go the extra mile” to ensure excellence in their product.

John Studenka, Project Manager | Eleven Western Builders, Inc.

 

I have worked with MBW for over ten years and they have consistently performed to PCL’s high standards. They have been proactive in just about all aspects and have never let me down.

Jeff McDonald, Project Superintendent | PCL

 

Beamish has proven itself time and time again on RQ Construction projects. From estimating to completion of each project, Beamish is innovative and responsive to all of our needs.

Ryan Blair, Supply Chain Manager | RQ Construction, Inc.


Read all of our customer testimonials here: http://markbeamish.com/testimonials

 

21
Dec

MBW Peoples Choice Awards

Every year MBW employees choose their fellow colleagues that best exemplify the MBW company values. This years winners are:

Field Representatives:

  – Humberto Contreras- Quality

  – Jose Bautista- Integrity

  – Manuel Pichardo- Responsibility

  – Gustavo Herrera- Teamwork

Office:

  – Peter Lee- Responsibility

  – Matt Hess- Teamwork

  – Jana Bednar- Integrity

  – Armando Ortiz- Quality

16
Dec

Check out MBW’s new Flooring Brochure!

30
Sep

Maintaining Polished Concrete

At Mark Beamish Waterproofing we believe in the importance of customer satisfaction. Concrete Construction Magazine published an article concerning the importance of maintaining a polished floor and how this leads to a more satisfied customer. MBW strives to make this a committment in every polished floor we do.

Read the Article HERE:

http://www.concreteconstruction.net/polishing/committing-to-maintenance.aspx

14
Feb

The Value of Safety

Mark Beamish Waterproofing’s Value of Safety

Glenn Gonsuron, Senior Loss Control Consultant for Aon Insurance directly communicates with Mark Beamish President, Adam Beamish, and Safety Manager, Dan Hennes, concerning MBW’s safety regulations.

In a recent interview, Glenn gave a testament of personal insight into the relationship with MBW and his positive experience thus far:

“MBW has a clear understanding of the value of safety, and how that affects the way business is executed in the long run. The responsiveness of the MBW management, when a proposition is specified, is in fact remarkable. They are constantly proactive about implementing the steps necessary to provide the best possible safety and security on their job sites.”

Glenn often participates in on site job safety evaluations for MBW. Walking onto each site, he provides feedback to Beamish Management regarding potential risks and gives recommendations on latent improvements that could be done. Glenn also provides the Beamish employees with training classes in order for the company to always be on top in regards to safety.

Mark Beamish Waterproofing will continue to cultivate the growing relationship between itself and Aon. This will continue to be reflected in its effort to emphasize the importance of safety in every aspect of the company’s work.

Glenn Gonsuron| Senior Loss Control Consultant| Aon Insurance

26
Jan

Elephant Odyssey Project at the World Famous San Diego Zoo

Mark Beamish was thrilled to help out on the Elephant Odyssey project at the World Famous San Diego Zoo.  This job consisted of applying Aquafin’s IK/2K Waterproofing membrane to the entire concrete pools at the new Elephant Odyssey exhibit. It is a membrane that was applied to the short concrete pools and then covered by a textured coat. We completed just over 12,000 sq ft of Aquafin used for the Elephant Odyssey and the Jaguar pools. The work was completed for Cemrock Landscaping out of Tucson, Arizona and the project manager that we worked with was Tony Oliver.

 

21
Jan

MBW in Concrete Decor Magazine for Fresh and Easy Neighborhood Market

“When Fresh & Easy Neighborhood Market Inc. started building in Southern California, several general contractors asked the grocery store chain’s design team to consider Mark Beamish Waterproofing Inc. as an approved vendor for polished floors in new locations…”

Read the complete article originally published in Concrete Decor Magazine: The Journal of Decorative Concrete.

Read the Fresh and Easy Article Click Here

 

15
Dec

Mark Beamish Waterproofing Fun Stats for 2010

Completed by Mark Beamish Waterproofing in 2010…

  • 1,045,867.72 square feet of waterproofing
  • 2,643,692.64 lineal feet of caulking
  • 724,090.37 lineal feet of interior joint fill
  • 201,222.88 square feet of deck coating
  • 3,978,467.52 square feet of floors
  • 3,630,353.17 square feet of sealed or polished concrete
  • 114,065.10 square feet of epoxy coatings
  • 52,187.25 square feet of stained concrete
  • 104,621 man hours in field
  • 1,997 total projects